Frequently Asked Questions

To schedule a consultation or discuss potential projects with Tucker Marketing Group, please contact us via online form, or by calling 843-681-7827. Our experienced professionals will work with you to understand your needs and objectives and tailor a solution that meets your requirements

We typically start with a brief introductory call to gain an understanding of your needs and gather relevant information. If we determine that our services align with your requirements, we can proceed.

In some cases, we may need to schedule a more in-depth discussion, either via another call or an in-person meeting, to delve further into the specifics of your project or campaign. At that time, we can address any necessary technical and marketing assets required to kickstart your project effectively.

Once we've agreed on the scope of work, our team will provide you with a comprehensive service agreement for your approval followed by an invoice for services. Before launching the project or campaign, we confirm all final details to ensure a smooth and successful collaboration.

Yes, we do accommodate one-off projects, although not every project may qualify. Examples of typical one-off projects include commercials, large-scale graphic design or branding projects, website design, direct mail campaigns, PPC digital marketing campaigns, and others. Feel free to contact us to discuss your specific project requirements.

We understand the importance of commitment and consistency in achieving marketing success. For our typical ongoing small business marketing services, we offer both 6 and 12-month agreements. We recommend a 12-month commitment for new clients during the first year to allow ample time for strategies to take effect and produce measurable results. After the initial year, we reassess and adjust as needed. Additionally, for Google advertising campaigns, we suggest a minimum 3-month commitment. This timeframe allows for thorough testing, optimization, and effective tracking of digital ad campaigns to maximize their impact. We believe in giving marketing initiatives the time they need to yield optimal outcomes for your business.

While we appreciate your interest in discussing your marketing needs, we do not accept walk-ins. We value your time and the time of our team members, so we believe it's essential to schedule appointments to ensure a dedicated and focused discussion.

To best address your inquiries and provide you with personalized attention, we encourage you to reach out to us to schedule a suitable time for a consultation or to ask your marketing questions. Whether you prefer to meet in person or virtually, we're here to accommodate your needs and provide the assistance you require.

Please feel free to contact us to arrange a meeting, and we'll be more than happy to assist you. We look forward to the opportunity to connect and discuss how we can support your goals effectively.

Please direct all accounting and billing inquiries to our accounting department by calling 843-681-7827. Our dedicated team will assist you promptly with any questions or concerns regarding invoices, payments, or account statements.

For general inquiries, feedback, or support requests, we recommend contacting us through our main office line during business hours or via email. While we value open communication, please refrain from texting your account manager directly, as this may lead to delays in response or miscommunication. Emailing ensures that your message is routed to the appropriate department for prompt attention.

To initiate support requests or report any issues, please reach our support team at support@tuckermg.com or by calling our main office line during business hours. Our team will ensure that your concerns are addressed promptly and efficiently.

Tucker Marketing Group takes client confidentiality seriously and adheres to strict privacy policies to safeguard client information. Our team members are bound by confidentiality agreements, and we utilize secure communication channels and data encryption protocols to protect sensitive data. If you have specific concerns about confidentiality, please contact us.

To stay updated on news, events, or promotions from Tucker Marketing Group, please subscribe to our newsletter or follow us on social media. In addition to continuous communication with our clients, we regularly share updates, industry insights, and special offers to keep our clients informed and engaged.

We automatically provide reporting on a monthly and quarterly basis. Additionally, you can access reports and analytics for your marketing campaigns by contacting your dedicated account manager. They will provide you with detailed insights and performance metrics to track the effectiveness of your campaigns.

At Tucker Marketing Group, client satisfaction is our top priority. We take proactive measures to ensure that our clients receive high-quality service and achieve their marketing objectives. We regularly communicate with our clients to gather feedback, address concerns, and identify opportunities for improvement. If you have any suggestions or concerns regarding our services, please don't hesitate to reach out to us.